FAQs

More questions about User Forum 2010?  Please contact us at CCH-TeamMateInfo@wolterskluwer.com. 

Q: When and where is the CCH® TeamMate User Forum 2010?
A: CCH® TeamMate User Forum 2010, held Sunday, October 17th through Wednesday, October 20th at the JW Marriott San Antonio Hill Country Resort & Spa in San Antonio, Texas

  • Resort Phone:  866.882.4420
  • Resort Address: 23808 Resort Parkway San Antonio, TX 78261


Q: How much does the User Forum cost?
A: The forum fees are:

  • Early Bird Registration (Available through May 14, 2010)  - $995 per person [20% discount]
  • General Registration (May 15, 2010 - October 1, 2010) - $1250 per person
  • Guest / Spouse Fee (age 21 or older please; children not permitted)  - $195

Forum fees do NOT include accommodations.


Q. What is the guest policy?
A: The guest fee is $195. Your guest (such as a friend or family member) is invited to join you for evening dinners and events, however the general sessions,  classes and other meals are intended for attendees only. Guests must be age 21 or older; children are not permitted.


Q: What does the price include?
A: The price includes access to all general sessions, classes, roundtables, panel discussions, networking opportunities, as well as meals and entertainment. In addition, based upon attendance at all available conference sessions, up to 18 hours of CPE credits are available for qualifying attendees.

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Q: What is the cost for accommodation at the JW Marriott San Antonio Hill Country Resort & Spa?
A: CCH has arranged special room rates for User Forum attendees of:
One King Bed or Two Double Beds: $189 night*

Reserve Hotel

* Government Rooms for qualified attendees will be offered at the prevailing rate

Please Note: Room rates are subject to applicable state and local taxes, resort fees and service charges in effect at the time of check-in. Extra charges will apply for a third person staying in a room. If you are interested in reserving a Luxury Suite, please contact Teresa Soto at 1-212-894-8845 or teresa.soto@wolterskluwer.com.


Q: What is the registration cancellation policy?
A: Cancellations submitted on or before October 1, 2010 will be refunded in full, but are subject to a $100 handling fee. Cancellations on or after October 1, 2010 are non-refundable.


Q: Can I send one user per day? Can I attend for one day at half-price?
A: No.  Attendees are expected to attend the full progression of classes and sessions on October 18, 19 and 20.  Attendees are also encouraged to attend the welcome reception, which kicks off the forum on October 17. 


Q: Can you tell me more about the conference?
A: As your strategic partner, CCH® TeamMate has created a world-class forum to help:

  1. Build a community of customers, partners, and CCH professionals.
  2. Educate customers on the latest trends, opportunities, technologies and CCH solutions.
  3. Provide an open forum for networking and sharing ideas.

More information about the forum will be posted at CCHTeamMateUserForum.com as it
becomes available. Customers can also call 888-830-5559 if they have any questions.

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Q:  Is CPE available for attendees of the forum?
A:  Yes, CPE will be offered to all forum attendees.Up to 20 hours of credit is available for qualifying attendees.


Q: Do I get CPE for every session?
A: While the great majority of sessions offer CPE, there may be a small number that do not. Course details will be posted to CCHTeamMateUserForum.com, as they become available.


Q: I am a prospective customer and wanted to know if I can attend the forum without having purchased CCH TeamMate?
A: The information presented at the forum is intended for CCH® TeamMate users.  If you have questions about whether you are eligible to attend, please send an e-mail to Info@CCHTeamMateUserForum.com.


Q: What should I bring to this event?
A: We recommend you pack for a casual business trip. If you plan to use hotel facilities, please plan accordingly (golf clubs, swimsuit, etc.)

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Q: I have a question about CCH TeamMate. What can I do to ensure that it is answered during the event?
A: For immediate answers to all questions, please send an email to TeamMateSupport@WoltersKluwer.com or call the product support line for your region. There will also be many CCH TeamMate product experts onsite at the forum, who will be happy to assist you. As always, you are welcome to email your CCH TeamMate representative with any questions you have whether it’s before, during or after the conference.


Q: At this conference, will CCH TeamMate discuss the latest software enhancements and products they are developing?
A: Yes. You’ll receive the latest information on CCH TeamMate as well as other CCH products and services that benefit audit professionals.


Q: Suppose I see a product or service that I would like to implement immediately. Can I make arrangements at the User Forum for such a purchase?
A: Certainly. The forum is all about our customers and their needs. If our customers want to acquire a solution they saw at the conference, it will be available to them immediately.


Q: How many people are expected to attend the conference?
A: We expect approximately 800 TeamMate users to attend, representing corporations, associations, government organizations and other businesses of all sizes.

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Q: Besides hearing about CCH products and practitioner advice at the conference, will there be any opportunities for networking?
A: Yes. We recognize that some of the most valuable information can come from peers.  For that reason, we have an open format, which allows you time to meet with others in your field, share information, and develop industry bonds.


Q: Will I have an opportunity to follow-up with people I heard speak at the forum and discuss specific products, trends, and news with them?
A: Yes. There will be many opportunities to connect with our keynote speakers and CCH professionals who can answer all your questions at the forum or after you return home.

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